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Fireball Tool Warranty Information

Fireball Tool is pleased to offer a special lifetime warranty as well as a limited 30 Day Money Back Guarantee covering most Fireball Tool branded products. Fireball Tool branded products are henceforth subject to the following terms and conditions. Customer agrees and represents that he is buying the Product and Gear for his own use and not for resale. Customer’s placement of an order for a Product and/or Gear constitutes Customer’s unconditional acceptance of the following terms and conditions. These terms and conditions are subject to change without prior written notice at any time and in Fireball Tools sole discretion.

Lifetime Warranty: Fireball Tool will replace its Fireball Branded Products which fail to meet the Fireball Standards, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. “Abnormal use” not covered under the Fireball Lifetime Warranty. “Abnormal use” includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Mis-use & De-magnetizing Of Magnets due to heat damage is also not covered by the lifetime warranty. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over, large drops, used in a highly corrosive environment, used as a step stool, overloaded or modified in any way.

Replacement or refund shall be at the election of Fireball Tool, and is Customer’s exclusive remedy in place of all other rights and remedies. This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Fireball Tool Customer Care Center via e-mail eu@fireballtool.com. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) full name, (3) shipping address, (4) phone number, (5) e-mail address, (6) item number(s).

Once the warranty request is validated, the customer will be sent a shipping label either electronically thru e-mail or thru the U.S. mail, and must ship the product back to Fireball Tool. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be replaced or a refund will be sent to the customer. If the warranty claims is found to be invalid, the original product will be returned to the customer. By replacing a Product, or providing a refund, Fireball Tool does not waive a claim that a Product nevertheless has been subject to abnormal use.

Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to tabs, scraper blades, copper/aluminum jaws, threaded fasteners.

30 Day Money Back Guarantee:

Customers may return any products purchased from this Site for any reason within 30 days of delivery. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to tabs, scraper blades, copper/aluminum jaws, magnets.
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